The dongs are not playing or downloading

Feature RequestApr 5

Hello, it’s been a couple of months since I last used your app and now nothing works.
When I try to play a song, it’s stuck at 0s and it doesn't play, when I try to download a music there is a red question mark signaling that there was an error but impossible to know what is the error.

It’s happening on Mac and iPhone, both running the latest version of MacOS and iOS.
The music still works fine on the official Jellyfin app, website and other

If the error is on my side, can you please put an option to the logs or the error message ?

Thanks for reading my post, and sorry if my English isn’t perfect, it’s not my main language.

Posted by Guillaume Favier · Apr 5

paultrebor

•

Apr 16

Hi! I appear to be having the same problem. I’m on Jellyfin 10.12.0 and iOS 26.4.1. Finer will connect to Jellyfin when I try to play a song. On the Jellyfin dashboard this shows up as the client connecting and playing back the song (the timer is advancing). In Finer, however, nothing happens. Playback is not commencing and the timer isn’t advancing. This is independent of filetype. The other player that I’ve tried (Manet) plays back fine. I have already reinstalled Finer, but that didn’t address the issue.

Duan Wen

Team•

Apr 6

Hi @Guillaume Favier , this seems to be related to login expiry, could you try sign in again ?

Guillaume Favier
•
Apr 6
Hello,
Thank you for your reply but unfortunately it doesn’t work …
The same thing on both Mac Air M2 and iPhone 12 Pro. (Both updated to the latest stable release of iOS and macOS)
Bonus info :
The music file is a 16bit flac at 44.1kHz
- Duan Wen
  Team•
  Apr 6
  interesting, I think many of the users are using flac (including me) and this is the first time I see such issue. Could you share your Jellyfin server version as well ?
  In the worst case, you could turn on transcode for both stream and download and it should work.
  Guillaume Favier
  •
  Apr 6
  While transcoding, the problem is still there (for Streaming and download).
  I’m on server ver. 10.12.0 on archlinux (and web ver.10.11.8 but irrelevant here).
  Is there any way to check the logs from the Mac or iPhone app ?
  Because I don’t know how to corner the bug.
  on the jellyfin dashboard it shows that it’s trying to play but thing more. (the ip is because of a revers proxy)
  Guillaume Favier
  •
  Apr 6
  If you want I can message you an account to my jellyfin server if you want to diagnose it yourself
  
  EDIT :
  here is my public PGP key, send me yours and I can give you your username/password address
  
  -----BEGIN PGP PUBLIC KEY BLOCK-----
  mDMEadQUmRYJKwYBBAHaRw8BAQdAjXEOaBfwLA6fvOhqbHdMkoVfMFaFxDDv89j1
  mnCCFHq0CUd1aWxsYXVtZYi1BBMWCgBdFiEEFIh7pHXMShjx+Zg5mtWu32X1XtcF
  AmnUFJkbFIAAAAAABAAObWFudTIsMi41KzEuMTIsMCwzAhsDBQkB4TOABQsJCAcC
  AiICBhUKCQgLAgQWAgMBAh4HAheAAAoJEJrVrt9l9V7XamsBAOMlu8i3l0ksrP2F
  IbiPfRZRvyi7/ufiBWp2syc+eaYnAP9AvPpHeK/u/12Mog7dC4+jEwjyiBDmR6gF
  HIBi/RS4D7g4BGnUFJkSCisGAQQBl1UBBQEBB0C/m0ARlOrQjgGoePlV4cmXRnJD
  meBl4HkwBhcoitEUdwMBCAeImgQYFgoAQhYhBBSIe6R1zEoY8fmYOZrVrt9l9V7X
  BQJp1BSZGxSAAAAAAAQADm1hbnUyLDIuNSsxLjEyLDAsMwIbDAUJAeEzgAAKCRCa
  1a7fZfVe1yeJAQCAKR96DwmVpX9foNyzIeewD2PdAduB+ELAIWhhcNadCQD+P8wc
  E1B6tPlz7a0J8lpbkvaJY3u//m+m9OJWtEH0WgaYMwRnBDXRFgkrBgEEAdpHDwEB
  B0DmKTKmPIXsNIb1XQjq6/01/AxlyHsp0Ue/dTFnTnBmILQvR3VpbGxhdW1lIEZh
  dmllciA8ZmF2aWVyLmd1aWxsYXVtZTAyQGdtYWlsLmNvbT6ImQQTFgoAQRYhBPzf
  XPp4wi9fdNR09RssrUpTQgRNBQJnBDXRAhsDBQkFo5qABQsJCAcCAiICBhUKCQgL
  AgQWAgMBAh4HAheAAAoJEBssrUpTQgRNt1cBAPvA/Jfb6hhbtJk/kM4uJvIUsi1N
  KsqoUryuhEAIH1svAQCcI3w5GKD9LeEkuxnpaksWESECZ1RNVzjDaqVN2NyVB7g4
  BGcENdESCisGAQQBl1UBBQEBB0BEl+BJOqy/xx2gYbOOoDtoe1Yfm2M/zL8qjipS
  sriFXQMBCAeIfgQYFgoAJhYhBPzfXPp4wi9fdNR09RssrUpTQgRNBQJnBDXRAhsM
  BQkFo5qAAAoJEBssrUpTQgRNwk8A/3ULG4hJET8oKpBw5ExhfHz4LqP8IMfXpsH6
  Tk/fM9jbAP9wecBKOKB4jVVqCFO7gwH/h/9O9DXLn++8stanM3Y6DA==
  =I4dH
  -----END PGP PUBLIC KEY BLOCK-----
  Duan Wen
  Team•
  Apr 7
  Hi, I don’t think Jellyfin has 10.12.0 released yet.
  
  For logging on mac, one thing you could try is open up Console app and filter by process like this:
  
  There’s not much application level logging though, I could improve that.
  Guillaume Favier
  •
  Apr 7
  $ jellyfin --version
  Jellyfin.Server 10.12.0.0
  
  In the console app there is a lot of info but I can show you this :
  
  CFPrefsPlistSource<0x1052c51b0> (Domain: com.monk-studio.jellyfin-music, User: kCFPreferencesCurrentUser, ByHost: No, Container: (null), Contents Need Refresh: Yes): Attempting to store >= 4194304 bytes of data in CFPreferences/NSUserDefaults on this platform is invalid. This is a bug in Finer or a library it uses.
  Description of keys being set:
  p{85}8: data value, size: 946
  Description of keys already present:
  o{19}y: string value, approximate encoded size: 5388128
  p{85}8: data value, size: 946
  l{10}s: data value, size: 163
  l{9}g: data value, size: 132
  N{23}w: string value, approximate encoded size: 122
  N{63}w: array value, count: 2, tested nested objects: 2, approximate encoded size: 101
  a{9}n: data value, size: 90
  c{8}D: data value, size: 38
  N{46}w: string value, approximate encoded size: 29
  l{6}e: data value, size: 10
  ...
  Total keys: 22 - Average approximate value size: 244991 bytes
  
  witch was the only message labeled as “FAULT”
  
  and also :
  Update NavigationRequestObserver tried to update multiple times per frame.
  but I don’t think this is related
  Duan Wen
  Team•
  Apr 8
  Attempting to store >= 4194304 bytes of data in CFPreferences/NSUserDefaults on this platform is invalid.
  
  This error message is a useful one, likely the local storage is bloated. This has been optimized recently (migrated the storage to file system) but old data might be still there, so I guess re-install the app can help
  Jellyfin.Server 10.12.0.0
  That’s weird, the latest version for arch should be 10.11.8:
  https://archlinux.org/packages/?name=jellyfin-server

The dongs are not playing or downloading

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