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Bug report - library > artist > no music

Feature Request

Running finer on tvOS Apple 4kTV, am unable to access music via artist button in library. Selecting an artist from the list brings up a play and shuffle button but shows no music and launches nothing. Accessing music via albums works fine. Running jellyfin on a synology nas. Same app on iOS works ok just the tvOS version that’s problematic.

Posted by Biggie ·
Status: In Progress6 comments

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Comments6

  • Duan Wen

    Team•

    Aug 18

    Hi @ Biggie , we’ve recetnly fixed a bug related to data fetching in v1.6, could you upgrade to that version and try again ?

    • Biggie

      •

      Aug 18

      Hi, thank you, there is a change but not functioning properly still. Instead of seeing the play and shuffle buttons I now get the spinner, eventually the message “failed to load this artist “ “retry”. Is it possible I need to reinstall the app to trigger a fresh connection with jellyfin? Thank you

      • Duan Wen

        Team•

        Aug 18

        Thank you for the quick try.

        Is it possible I need to reinstall the app to trigger a fresh connection with jellyfin?

        We don’t really cache anything on the tvOS app so this less-likely would work. But you can try.

        Unfortunitely, we cannot reproduce the issue you mentioned on TV. Could you provide more detail for us to do further investigation:

        1. Does this issue start happening after a recent app update, or has it been happening since you first started using the app?

        2. Does it happen for all artist or certain artist in your library ?

        3. What’s the Jellyfin server version you are using ?

        • Biggie

          •

          Aug 18

          1. Since first started using (couple of weeks ago) 2. All artists I’ve checked so far (tried approx 50 ). 3. 10.11.11. I tried to delete and reinstall just in case but no change. Jellyfin installed on the DS218 via synocommunity package source, perhaps that’s a factor? Thank you.

          Edit it’s not running via docker and the nas is arm based (RTD1296) if that’s relevant.

          Edit 2: have tried on over 100 artists now and same outcome, spinner whilst it tried but same error / warning message. It’s quite possibly a jellyfin issue however IOS version doesn’t have the same issue. Cant see anything in the jellyfin logs as it doesn’t seem to be that nuanced.

          • Duan Wen

            Team•

            Aug 24

            Still cannot reproduce it with the same jellyfin version as yours.

            If possible, maybe you could help capture the network request/response when entering the page, I suspect it’s because server returned something that client cannot properly interprete for some reason.

            • Biggie

              •

              Aug 24

              Apparently it’s possible to expand the level of detail in jellyfin event logging, I’ll have a go and see what I can discover. I’ve also found since this report that the artists functionality in the iOS version isn’t always working properly for me, it’s almost certainly some unique oddment to do with my server setup. I’ll gather more data and pass it across. Thank you 👍